Cassondra Gortemiller recently completed the KBA Fraud Academy. Gortemiller serves as the Assistant Manager of Deposit Operations at Union Bank. She will be a key leader at the bank in educating and training staff who serve on the front lines every day on clues that go beyond standard teller procedures to identify potential fraud. All efforts are to protect Union Bank customers.
“Fraudsters are getting more sophisticated in their efforts and executing well planned schemes. We will continue to use all available resources to keep our team members well trained to stay ‘one step ahead’ of them,” said Pilar Fowler, Vice-President of Operations for Union Bank.
Fraud Academy is a pioneering initiative designed to arm bankers with the skills needed to detect and combat fraud. Its unique program features insights from experts across the DEA, FBI, law enforcement, AARP, and the financial industry, offering a robust education in fraud prevention from those who know it best. The curriculum targets over eighteen types of fraud, including check fraud, elder fraud, cybercrimes, and introduces effective prevention tools.
Union Bank President Kevin Williams said that protecting the bank’s customers is always a top priority. “We are investing in education and the latest technology and tools to be able to combat the rise in these crimes.”